FAQs

HOW SOON WILL I GET MY PACKAGE?

Shipping times vary by country, but it normally takes about 10 to 25 business days for

your item to arrive.

HOW CAN I TRACK MY ORDER?

A shipping confirmation is emailed to you as soon as your order has been shipped,

which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your

order has been processed and is ready to leave our distribution center, you will receive

another email with shipping information. Please note that the shipping confirmation

email does not necessarily mean that the carrier has picked up your package from our

distribution center. Please use the appropriate carriers tracking features to determine

when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION

EMAIL?

After you place your order, we always send an order confirmation email to the email you

provided us. After we ship your order, we also send shipping confirmation email to the

email you provided us. Please be sure to check your spam/junk folder for the emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER

RECEIVED IT

We know how important your order is! Hot_Promotion provides our customers with the

option to track your package. If the tracking information states that your items have

been delivered but you have not received it, please check around your neighborhood in

case another home received it by mistake. Speak with family, roommates, etc. in the

event they received it on your behalf. The package may also have been left with

property managers or an apartment office.

We will always do our best to assist you, but Hot_Promotion does not hold responsibility

for packages that are lost or stolen in transit. If you are still unable to locate your

package, you must contact the shipping carrier to discuss the issue and file a claim with

them.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your

package. If it hasn't updated in over 2 weeks, please contact support.

DO YOU SHIP INTERNATIONALLY?

Hot_Promotion is proud to serve our customers from all over the world! The default

pricing on our site is in USD, the conversion rate depends on your issuing credit card

company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 10-25 business days to arrive in your country, however, in some

instances; delivery may be delayed depending on your country's customs. Hot_Promotion

is not responsible for applicable customs fees, import duties, taxes, or any other

charges. The customer is responsible for the charges, even if the shipment is refused

upon delivery.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives

at the destination country. These charges are determined by the customs office of the

specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not

be covered by us here at Hot_Promotion . For further details of charges, please contact

your local customs office.

HOW SECURE IS MY PERSONAL INFORMATION?

Hot_Promotion adheres to the highest industry standards to protect your personal

information.

Your credit card information and personal details are encrypted during transmission

using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption

used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is

NOT subsequently stored.

HOW CAN I CONTACT Hot_Promotion ?

You can contact our customer support via email: [email protected] . We do our best to

respond within 1-2 business days.